Feedback

We welcome feedback and comments from patients in order that we are always aware of where we are or are not providing satisfaction. In the waiting room is a secure postbox - if you wish to leave comments please deposit in the box. If you require a reponse to your comments please indicate this and we will respond to you within 5 working days.

We conduct patient satisfaction surveys each year and the results are published and circulated in the waiting area. If you require a personal copy of the survey results, reception staff will be happy to provide you with a copy.

We will always do our best to achieve high standards. However, if you have cause for complaint we take complaints very seriously, no matter how big or small. We guarantee an acknowledgement of your complaint within 48 hours and a reply to your complaint within seven days.

We have a Complaints Procedure which complies with best practice for dealing with complaints in the NHS. A copy of this procedure can be obtained from the reception staff and this is also described on a poster in the Waiting Area. Complaints can be made directly to doctors, nurses or the Reception Manager but are best directed to Keith Myhill, Practice Director who is the Complaints Manager at the medical centre.

After investigating the circumstances of the complaint, a response will be provided in writing and may be an explanation, an apology or the view expressed that there is no reasonable complaint to be upheld. Please contact the practice director, reception manager or one of the GPs if you have complaints or suggestions.

In the event that you make a complaint and you do not feel that our response to you is satisfactory, you can take up your complaint with:

Patient Advice and Liaison Service
Newton Silk Mill
Holyoak St
Manchester M40 1HA
Tel: 0161 219 9451

Alternatively you can make your initial complaint direct to the Patient Advice and Liaison Service if your complaint is something that you would prefer to take up directly with the PCT.